A little help. Back to the page.

SceneMason
Support.

The essentials of writing, finding your way around and looking after your screenplay.

01 / Support

Getting started

Install and activate SceneMason

Run the SceneMason Windows installer and follow its steps. Launch SceneMason, connect to the internet and enter the license key from your purchase email. Successful activation opens the start screen.

A first-time installation must be activated before you can open or create screenplays. If you need help obtaining the installer or finding your key, contact support.

Create or open a screenplay

Choose Create screenplay on the start screen and enter your title-page details. To return to an existing draft, choose Open screenplay or use Recent. Recovery copies are available from the Recovery tab.

From an open workspace, File → New screenplay brings back the start screen. Back to workspace returns to your current document.

Save your work

Press Ctrl + S or choose Save. On the first save, choose a name and folder for your .sm file. Use File → Save As to save a separate copy.

After a successful manual save, the status shows Last saved and the time. Further edits show unsaved changes alongside that timestamp.

Export a PDF

Choose Export PDF from the writing bar or File menu. Select the available page-numbering and watermark options, then save your PDF. Exporting a PDF does not replace saving your editable .sm screenplay.

02 / Support

Writing & formatting

Use Quick Create

The controls above the page and their keyboard shortcuts create screenplay elements:

Scene
Alt + S
Action
Alt + A
Character
Alt + C
Transition
Alt + T

Use Up and Down to choose in a popup, Enter to confirm, and Escape to cancel.

Write a scene heading

Press Alt+S, choose INT. or EXT., and type the location. Location autocomplete can help with places you have already used. Type - to choose DAY or NIGHT.

SceneMason numbers scene headings automatically, including the matching number at the end of a completed heading. Screenplay → Renumber scenes is also available.

Move between character and dialogue

Press Alt+C and type a character name. Character cues use uppercase and offer character-name autocomplete. Enter begins dialogue. Dialogue uses its own formatting and does not offer character-name autocomplete.

Enter on an empty dialogue line starts another Character cue. Enter on an empty Character line returns to Action. Alt+A also creates Action directly.

Add a character suffix

On a Character cue, type ( to open the suffix menu. Choose V.O., O.S., O.C., CONT'D, ON RADIO, ON TV or FILTERED with the arrow keys and Enter.

These are manual suffixes. Automatic page-break MORE or repeated CHARACTER (CONT'D) is not part of the current product.

Focus, read and adjust your writing environment

Press F11 for editable Focus Writing, which hides the Navigator and writing bar. Ctrl + Shift + R enters fullscreen, read-only Read mode. Escape returns to Draft; an open selection popup is cancelled first.

The View menu includes light/dark appearance, Writing Help and optional typewriter scrolling. Typewriter scrolling follows writing keys, not mouse clicks or text selection.

04 / Support

Files, backups & recovery

Understand the three kinds of save

Manual save commits the screenplay to your chosen .sm file. Previous-save backups retain earlier saved versions locally. Recovery copies quietly protect unsaved content in the background.

Recovery normally checks modified work about every 30 seconds and avoids rewriting unchanged content. Successful recovery does not change Last saved; a recovery failure is shown so you can save manually.

Open a recovery copy or previous save

Use the start screen’s Recovery tab or File → Recover local copy. File → Open a previous save lets you select an earlier backup of the current screenplay.

With an active license, recovery and previous-save copies open as separate unsaved documents. Use Save As to choose a destination; their source copies remain available. In restricted mode, you can read and export existing copies without editing them.

Keep another copy somewhere safe

SceneMason’s backups and recovery copies live on the same computer. Copy important .sm files to another device as well, especially before changing computers or making major revisions. Local recovery cannot protect against losing the whole drive.

05 / Support

Licensing & billing

Choose a subscription

Monthly is $2.99 per month for 1 device. Annual is $24.99 per year for 2 devices. Both include all SceneMason updates while subscribed. Annual saves $10.89 compared with twelve monthly payments.

Compare the two plans →

Checkout, activation and offline use

Activate with the SceneMason license key from your purchase email. Initial activation requires internet access. After activation, normal writing works offline for up to five days since the last successful subscription verification. SceneMason checks periodically when online.

Use Help → License → Check license now if verification is overdue or you have renewed. Licensing is separate from your local screenplay content; verification does not upload your screenplay.

Subscription inactive or verification overdue

A previously activated installation switches to read/export-only mode when its license becomes inactive or online verification is overdue. You can still open, read and navigate existing .sm files and export PDFs. Editing and creation require an active license.

Connect to the internet and use Help → License → Check license now. You can also renew or activate another license through that dialog. Cancelling a subscription does not remove access before the paid entitlement ends while the license remains valid.

Move an activation to another device

On the activated computer, open Help → License and choose Deactivate this device. Connect to the internet and wait for confirmation before activating elsewhere. Monthly supports 1 device; Annual supports 2. If deactivation fails or the old computer is unavailable, contact support.

Manage billing or cancel a subscription

Lemon Squeezy handles checkout, recurring billing and subscription management. Use the subscription-management link in your purchase or billing email. If you cannot find it, contact support. All updates are included while subscribed.

06 / Support

Troubleshooting

A writing shortcut or popup does not respond

Make sure your license is active and you are in an editable mode: both Read mode and subscription restrictions prevent editing. Press Escape to leave Read, or to close a popup that is already open. Click in the screenplay and try the appropriate Quick Create shortcut again. If the subscription is restricted, use Help → License to verify or reactivate it; Escape does not remove that restriction.

Saving fails or the file changed elsewhere

Keep SceneMason open with your edits. Use File → Save As to save to another writable folder or a new filename. Check that the destination drive is connected and has free space.

If another application changed the file, SceneMason protects it from being overwritten. Save your current version separately so you can compare the copies.

Recover work after an unexpected close

Reopen SceneMason and check the Recovery tab before continuing. Open the relevant copy, inspect it and use Save As. A recovery copy may not include changes made just before the interruption.

Still need help?

Contact support.

Describe what you were doing, what happened and which SceneMason version you’re using. Include your Windows version if it seems relevant. You don’t need to send your screenplay to ask for help.

Contact Support

Please include your SceneMason version and Windows version.